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FREQUENTLY ASKED QUESTIONS

SHIPPING

HOW IS THE SHIPPING FEE CALCULATED? 

The shipping fee is calculated based on the delivery location. The actual shipping fee is displayed in the checkout before you complete an order. 

Shipping to the Netherlands.

A shipping fee of €6 euro applies to or orders until €70 euro. 

Orders above €70 euro are free from a shipping fee. 

Shipping to countries part of the EU (except The Netherlands). 

A shipping fee of €7 euro applies to or orders until €100 euro. 

Orders above €100 euro are free from a shipping fee. 

EU countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping to countries part of the EFTA.

A shipping fee of €10 euro applies to or orders until €100 euro. 

Orders above €100 euro are free from a shipping fee. 

EFTA countries:

 Iceland, Liechtenstein, Norway and Switzerland.

WHY SHIPPING COSTS?

This because we want to stimulate conscious shopping.
However, if we do not meet your expectations or something else might went wrong, we will take care of the return costs.

SHIP OVERSEAS?

Yes! If your country is not mentioned yet in our check out, do mail us at contact@toko.store ↗

Then we will do our utmost best to find a solution.

ASAP DELIVERY?

We are eager to take care of your order ASAP. TOKO will process an order within 3-5 business days.

WHICH SHIPPING CARRIERS DO YOU USE?

PostNL & DHL

RETURNS

HOW CAN I RETURN MY PRODUCT?

Email us at contact@toko.store ↗

Then we will send you a return label.

Please help us improve and tell us why you want to return.

CAN I EXCHANGE MY ORDER?

Please send us an email at contact@toko.store
Then we will help you ASAP.

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